Core Wave Global delivers custom professional services. Because our work involves dedicated time, skilled resources, and tailored effort invested from the moment a project begins, our refund policy is designed to be fair to both parties while reflecting the nature of bespoke service delivery. Please read this policy carefully before engaging our services.
1. General Refund Principles
All refund requests are evaluated on a case-by-case basis. Core Wave is committed to client satisfaction and will always attempt to resolve concerns through reasonable corrective action before processing any refund. By making a payment, the client acknowledges this policy.
2. Eligibility for Refunds
Refunds May Be Considered When:
- The client cancels the project within 48 hours of making an initial deposit and before any substantive work has commenced
- Core Wave is unable to deliver the agreed scope of work due to reasons wholly within our control
- A duplicate or erroneous payment has been made
- The deliverable materially and demonstrably fails to meet the agreed specifications outlined in the signed project agreement, and Core Wave has been given a reasonable opportunity to remedy the issue but has failed to do so
Refunds Are Generally Not Available When:
- Work has already commenced at the time of the cancellation request
- The client changes their mind, direction, or requirements after work has begun
- Delays or issues are caused by the client’s failure to provide timely approvals, feedback, or required materials
- The client is dissatisfied with results of SEO, digital advertising, or marketing campaigns (these are performance-based services subject to market variables outside our control)
- Third-party services (hosting, domain registration, platform fees, software licenses) have already been purchased on the client’s behalf — these costs are non-refundable
- The project has reached the final delivery or sign-off stage
- Subjective design preferences that were not raised during the defined revision rounds
3. Service-Specific Guidelines
Website & App Development
- Deposits (typically 40–50% of project value) are non-refundable once work begins
- Milestone payments are non-refundable once the milestone has been delivered and approved
- Partial refunds on remaining unpaid milestones may be considered upon written cancellation, proportional to unstarted work
SEO & Digital Marketing
- Monthly retainer fees are non-refundable once the billing period has commenced
- Setup fees are non-refundable after onboarding and initial campaign setup has been completed
- Results are not guaranteed — refunds will not be issued due to campaign performance expectations not being met
AI, CRM & Automation Services
- Project deposits are non-refundable once strategy and architecture work has commenced
- If a deliverable is technically non-functional due to our implementation error, Core Wave will first attempt to fix the issue at no additional cost before any refund is discussed
Cybersecurity & Penetration Testing
- These engagements are non-refundable once the assessment has been initiated
- Reports are delivered as agreed; requests for additional scope are subject to a separate fee
Monthly Retainers & Support Plans
- Retainers are billed monthly in advance and are non-refundable for the current billing period
- Cancellations must be submitted in writing at least 14 days before the next billing date to avoid renewal
4. Revision Policy
Before a refund is considered for quality-related concerns, Core Wave will offer the number of revision rounds specified in the project agreement. Requests beyond the included revisions are subject to additional charges. A refund will not be issued in lieu of revisions where revisions are still available and offered.
5. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our team in writing at info@corewaveglobal.com
- Include your full name, company name, project name, invoice number(s), and a clear description of your concern
- Our team will acknowledge your request within 2 business days
- A resolution — including any approved refund amount or proposed corrective action — will be communicated within 7 business days
- Approved refunds will be processed within 10–14 business days via the original payment method
6. Chargebacks
Important Notice Regarding Chargebacks: Initiating a chargeback or payment dispute without first attempting resolution through our official refund process is a breach of these Terms. Core Wave reserves the right to dispute all chargebacks that do not comply with this policy and to suspend any active services for accounts with outstanding chargeback disputes.
7. Disputes
If you are not satisfied with the outcome of a refund request, you may escalate the matter to senior management by emailing info@corewaveglobal.com. Core Wave is committed to reaching a fair resolution for all clients.
8. Policy Updates
This Refund Policy may be updated from time to time. Changes will be posted on our website with a revised effective date. The policy in effect at the time of your purchase or project agreement governs that engagement.