AThese Terms and Conditions (“Terms”) govern your access to and use of the services, website, and digital products offered by Core Wave Global (“Company”, “we”, “us”). By engaging our services, submitting a project inquiry, or using our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our services.
1. Scope of Services
Core Wave Global provides a range of technology and digital marketing services including, but not limited to:
- Website Design and Development (including e-commerce)
- Search Engine Optimization (SEO) and Local SEO
- Social Media Management and Paid Advertising
- CRM Setup, Configuration, and Automation
- Cloud Infrastructure and DevOps / CI-CD Tooling
- AI Chatbot Development and Lead Generation Automation
- Custom Software and Web Application Development
- Cybersecurity Assessment and Penetration Testing
- Call Center and Customer Support Services
- Payment Gateway and Billing Integration
The specific deliverables, timelines, and pricing for each engagement are defined in a separate Project Agreement, Statement of Work (SOW), or Service Order agreed upon in writing between both parties.
2. Client Obligations
To ensure successful project delivery, the client agrees to:
- Provide accurate, complete, and timely information, materials, and access credentials required to complete the work
- Designate a primary point of contact with authority to approve decisions and deliverables
- Review and provide feedback on deliverables within the timeframes specified in the project agreement
- Make payments according to the agreed schedule
- Ensure that any third-party content, trademarks, or materials provided to Core Wave for use in your project do not infringe on any third-party intellectual property rights
Project Delays: Core Wave is not responsible for delays caused by the client’s failure to provide timely feedback, approvals, or required materials. Project timelines will be adjusted accordingly, and additional fees may apply.
3. Payment Terms
3.1 Invoicing and Due Dates
- All invoices are due within 7 days of issuance unless otherwise stated in the project agreement
- Project work commences upon receipt of the agreed deposit or first milestone payment
- Monthly retainer fees are billed in advance at the start of each billing cycle
3.2 Late Payments
- Overdue invoices are subject to a late fee of 2% per month on the outstanding balance
- Core Wave reserves the right to pause or suspend active work until outstanding balances are settled
- Accounts overdue by more than 30 days may be referred to a collections agency or legal action
3.3 Disputed Invoices
Invoice disputes must be raised in writing within 5 business days of receipt. Undisputed portions of an invoice remain due by the original due date.
4. Intellectual Property
4.1 Client Ownership
Upon receipt of full payment for a project, all custom deliverables created solely for the client — including website designs, written content, and custom-developed code — are assigned to the client.
4.2 Core Wave Retained IP
Core Wave retains ownership of:
- Pre-existing tools, frameworks, libraries, methodologies, and proprietary code used in delivery
- General knowledge, templates, and processes developed independently of any specific client project
- Third-party licensed components (subject to their respective licenses)
Where licensed components are included in a deliverable, Core Wave will notify the client of applicable third-party licenses.
4.3 Portfolio Rights
Unless the client requests otherwise in writing prior to project commencement, Core Wave reserves the right to display completed work in its portfolio and marketing materials.
5. Confidentiality
Both parties agree to keep confidential any non-public, proprietary, or sensitive information shared during the engagement. This obligation survives the termination of the service relationship for a period of three (3) years. Confidentiality does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
6. Warranties and Disclaimers
Core Wave warrants that services will be performed with reasonable skill and care in accordance with industry standards. We do not warrant:
- Specific results from SEO, advertising, or marketing campaigns (outcomes depend on many external factors)
- That deliverables will be error-free in perpetuity following the warranty period
- Uninterrupted availability of third-party platforms, APIs, or hosting environments
All other warranties, express or implied, are disclaimed to the fullest extent permitted by law.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Core Wave’s total liability for any claim arising out of or related to the services shall not exceed the total fees paid by the client for the specific service giving rise to the claim in the 3 months preceding the event.
Core Wave shall not be liable for indirect, incidental, consequential, special, or exemplary damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.
8. Termination
8.1 Termination by Client
The client may terminate an engagement with 14 days’ written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date, plus any non-cancellable third-party costs incurred on the client’s behalf.
8.2 Termination by Core Wave
Core Wave may terminate an engagement immediately if the client: breaches these Terms and fails to remedy the breach within 7 days; fails to make payment; engages in conduct that is unlawful, abusive, or harmful; or becomes insolvent.
9. Governing Law and Dispute Resolution
These Terms are governed by applicable commercial law. In the event of a dispute, both parties agree to first attempt good-faith resolution through direct negotiation. If unresolved within 30 days, disputes shall be submitted to mediation before any legal proceedings are initiated.
10. Amendments
Core Wave reserves the right to update these Terms at any time. Clients will be notified of material changes. Continued use of services after the effective date of changes constitutes acceptance of the revised Terms.