At Core Wave Global, your privacy is not just a legal obligation — it is a core value. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you hold over your data. By engaging with our services or website, you agree to the practices described herein.
1. Who We Are
Core Wave Global is a technology services company providing website development, SEO, digital marketing, CRM automation, cloud infrastructure, AI solutions, cybersecurity, and payment integration services to businesses worldwide. References to “Core Wave,” “we,” “us,” or “our” in this policy refer to Core Wave Global and its authorized representatives.
2. Information We Collect
2.1 Information You Provide Directly
- Name, email address, phone number, and company name submitted via contact forms or onboarding
- Project briefs, scope documents, and business requirements shared during service discussions
- Billing details (processed securely through third-party payment gateways — we do not store card data)
- Communication records including emails, chat transcripts, and support tickets
- Account credentials if you access any client portal or dashboard we provide
2.2 Information Collected Automatically
- IP address, browser type, device identifiers, and operating system
- Pages visited, time spent on pages, referral URLs, and clickstream data
- Cookies and similar tracking technologies (see Section 6)
- Server logs generated by your interactions with our digital properties
2.3 Information from Third Parties
- Social media profile data when you connect or interact with our social accounts
- Analytics data from integrated tools such as Google Analytics
- Business contact data obtained through legitimate B2B data partners
3. How We Use Your Information
We use the information we collect to:
- Deliver, manage, and improve the professional services you have engaged us for
- Respond to inquiries, provide technical support, and maintain client relationships
- Process billing, issue invoices, and manage accounts receivable
- Send project updates, service notifications, and relevant communications
- Conduct market research, improve our website, and optimize our service offerings
- Comply with applicable laws, regulations, and contractual obligations
- Detect and prevent fraud, unauthorized access, or security incidents
- Send promotional or marketing materials where you have given consent (opt-out available at any time)
4. Legal Basis for Processing
Where applicable under GDPR or similar privacy frameworks, we process personal data under the following legal bases:
- Contract performance — processing necessary to deliver agreed services
- Legitimate interests — business operations, fraud prevention, analytics
- Consent — marketing communications and non-essential cookies
- Legal obligation — compliance with applicable laws and regulations
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share data with:
- Service partners and subcontractors engaged to deliver parts of our services (bound by confidentiality agreements)
- Payment processors to complete financial transactions securely
- Cloud hosting providers that store and process data on our behalf
- Analytics platforms that help us understand website and campaign performance
- Law enforcement or regulators when required by law or to protect our legal rights
Note on International TransfersYour data may be processed in countries other than your own. Where we transfer data internationally, we implement appropriate safeguards including standard contractual clauses or equivalent mechanisms as required by applicable law.
6. Cookies & Tracking Technologies
Our website uses cookies to enhance functionality and gather usage analytics. Types of cookies we use include:
- Essential cookies — required for basic site functionality
- Analytics cookies — help us understand how visitors use our site
- Marketing cookies — used for targeted advertising and retargeting
- Preference cookies — remember your settings and choices
You can manage cookie preferences through your browser settings or via the cookie consent tool on our website. Disabling certain cookies may affect site functionality.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:
- Client project data: retained for the duration of the engagement plus 5 years
- Financial records: retained for a minimum of 7 years as required by tax regulations
- Marketing contact data: retained until you opt out or request deletion
- Website analytics: aggregated data retained for up to 26 months
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (“right to be forgotten”)
- Object to or restrict certain processing activities
- Request data portability in a machine-readable format
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days of receipt.
9. Data Security
We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), access controls, secure data storage, and regular security assessments.
Important: While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized use of your account.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.